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Swindon Removals

Rightmove Survey Part 2

Rightmove carried out a recent survey of 376 active movers and their attitudes towards removal companies.

 

The Remover Wish List

Rightmove asked their customers "What are the top 5 most important things you would look for in a Removal Company?"

The most important things looked for:

  • Professionalism of staff - 74.7%
  • Insurance for my possessions - 60.4%
  • Good reviews from previous customers - 59.6%
  • Speedy response to enquiries - 55.1%
  • Friendliness of staff - 44.7%
  • Good instincts about the firm - 34.6%
  • Long trading history - 26.1%
  • Quality of vehicles - 23.7%
  • Trade body membership - 23.7%
  • A small/independent firm - 18.6%
  • Closeness of depot to my property - 13.6%
  • Something else - 11.7%
  • Storage facilities - 10.4%
  • Quality of presentation materials - 6.1%

They were also asked what would make them choose between two similarly priced, available firms. The results were:

  • Professionalism of staff, friendliness of staff, speedy responses, insurance cover and good reviews being the most important.

 

 

Source R & S Magazine

For more information on any of our services, simply give us a call on 01179 827852 or fill out our Quote Form

The Small Move Company

Richmond House, Avonmouth Way
Avonmouth
Bristol
BS11 8DE
E-Mail: info@thesmallmovecompany.com
VAT No: 986 0157 94